Effective Date: 7 September 2026
Last Updated Date: 7 September 2026

1. Purpose and Scope

This Shipping & Delivery Policy explains how Velorabag processes, ships and delivers physical bag products purchased through velorabag.com.

This Policy applies to everyday bags, trendy and statement bags, and travel and utility bags. It should be read together with the Terms & Conditions and Refund, Return & Cancellation Policy.

2. Delivery Areas

Velorabag delivers orders within Nigeria using available courier or delivery partners.

International delivery may be offered only where this option is displayed at checkout. Delivery availability, shipping charges and delivery timeframes may vary depending on the destination.

3. Order Processing

Orders are processed after successful payment confirmation and may be subject to product-availability and security checks.

Orders placed on weekends, public holidays or outside normal business hours may be processed on the next business day.

4. Delivery Timeframes

Estimated delivery timeframes will be displayed at checkout or communicated after dispatch.

Delivery dates are estimates, not guarantees. Delivery may be affected by courier operations, delivery location, weather, public holidays, traffic, customs procedures, security checks or other circumstances outside Velorabag’s reasonable control.

5. Delivery Charges

Delivery charges are calculated at checkout or otherwise communicated before the order is completed. Shipping charges may depend on the delivery location, package weight, order value, selected delivery method and any applicable courier charges.

Any free-delivery offer will apply only where its conditions are clearly stated on the website or at checkout.

6. Delivery Address and Customer Responsibilities

Customers must provide a complete and accurate delivery address, telephone number and any information reasonably needed to complete delivery. You are responsible for ensuring that someone is available to receive the order where required. Velorabag is not responsible for delivery delays, failed deliveries or additional costs caused by incorrect, incomplete or inaccessible delivery details.

If your delivery details change after placing an order, contact Velorabag promptly. Changes may not be possible once an order has been processed or dispatched.

7. Order Tracking

Where tracking is available, Velorabag may provide a dispatch confirmation, tracking number or tracking link after an order has been shipped.

Tracking information is provided by the relevant courier or delivery partner. Updates may take time to appear after dispatch.

8. Failed Delivery or Undeliverable Orders

If a delivery cannot be completed because of an incorrect address, unavailable recipient, repeated failed-delivery attempt or another Customer-related reason, the courier may return the order to Velorabag. Velorabag may contact you to arrange re-delivery where possible. Additional delivery charges may apply.

If an order is returned because of Customer-provided delivery information or repeated failed delivery, any refund or re-delivery request will be assessed in accordance with the Refund, Return & Cancellation Policy.

9. Missing, Damaged or Incorrect Deliveries

Please inspect your order promptly after delivery.

If an item is missing, damaged or incorrect, contact Velorabag within 48 hours of delivery and provide:

  • Full name and registered email address;
  • Order reference;
  • Description of the issue; and
  • Clear photographs or videos, where relevant.

Velorabag may investigate the issue and provide an appropriate solution, such as a replacement, exchange, refund or other reasonable remedy.

10. International Delivery

Where international shipping is available, Customers are responsible for reviewing the delivery options and charges shown at checkout. International orders may be subject to customs duties, taxes, import charges or other fees imposed by the destination country. Unless stated otherwise at checkout, these charges are the Customer’s responsibility.

Velorabag is not responsible for delays caused by customs authorities or destination-country delivery procedures.

11. Changes to This Policy

Velorabag may update this Policy when its delivery methods, courier arrangements, delivery areas, products or legal obligations change.

The updated Policy will display a revised Last Updated Date.

12. Contact Us

If you have a question about order processing, delivery charges, tracking, a missing item or a delivery concern, please contact us:

Website: velorabag.com
Support Email: support@velorabag.com
Info Email: info@velorabag.com
Address: NO. 2, Adeyinka Street, Off Akin Ogunlewe, Ikorodu, Lagos State, Nigeria